Redialing of airline tickets without fare difference
On March 19, Ricardo Freire from viajenaviagem.com said on BandnewsFM and Twitter that the government aid package for companies. airlines was unfair to consumers because there was no possibility of rebooking tickets without charging a fare difference.
Fortunately, on Friday, March 20, an understanding between the Brazilian Association of Airlines (ABEAR), the Federal Public Ministry and the National Consumer Secretariat (Senacom), resulted in a Conduct Adjustment Term that started to offer this option to the passenger.
If you bought national or international airfare of a company. airline – Azul, Gol, Latam, MAP or VoePass (former Passaredo) – to travel until June 30, you have the right to reschedule the same stretch only once without paying a fine or tariff difference.
The markdown applies to dates up to 1 year from the ticket purchase date, not the flight date. That is: if you purchased your ticket on January 29, 2020 to fly on June 10, 2020, you would have until January 28, 2021 to fly.
But with a detail: who bought tickets for dates low season you will only be able to reschedule without tariff difference on other low season dates. It’s fair.
To put it better: if you had a ticket to travel on March, April, May or June dates outside of public holidays, you will not be able to reschedule to fly on holidays or school holiday months, such as July, December and January – unless you do pay the tariff difference.
But if you bought tickets for High season – Easter holidays, Tiradentes, São Jorge, 1º de Maio or Corpus Christi -, you will be able to reschedule your ticket without any fare difference for any date, as long as it is on the same stretch and the trip takes place up to 1 year counting from date you purchased the ticket.
But anticipation: the scheme It is not valid for tickets issued to code-share or airline flights. partners, whether with money or miles. In that case, you must choose the credit or refund.
In addition to rescheduling the ticket, you have two other options:
Stay with credit
You can choose not to reschedule your ticket, simply taking full credit to travel further. In that case, the credit will be valid for dates up to 1 year from the original flight date. That is: if you bought your ticket on January 29, 2020 to fly on June 10, 2020, you would have until June 9, 2021 to fly.
In that case, you can use your credit for any part, it does not have to be the part of your original ticket. But, if there is a tariff difference, you will have to pay.
Request a refund
If you don’t want to reschedule your ticket or keep the credit, you can request a refund. But the government’s MP allows companies. airlines make the return within 1 year after request, without monetary correction. There may also be a fine charged according to the tariff conditions.
What is the best option?
Which alternative to choose? It depends on your situation.
Are you sure you will be able to travel on a new date? Remark
If you still want to travel to the same destination as the original ticket and already have a guaranteed date when you will be able to travel, reschedule. Remember that only a single redial will be allowed.
Do you want to change your destination or don’t know when you will be traveling? Keep the credit
Staying with credit works like a savings for when you want to travel again, no matter where. But if the new ticket is more expensive than you paid, you will need to pay the difference.
Did you buy your ticket well in advance? Staying with the refund may be better
Redialing without tariff difference is possible for up to 1 year after the date of purchase. If you purchased your ticket a long time ago, you will have few dates available to reschedule. For example: who bought a ticket on May 4, 2019 to travel on April 3, 2020 will only be able to reschedule to fly until May 3, 2020. But if you ask for credit, you will have until April 2, 2021 to fly.
Can’t you fly anymore? Request a refund
If the opportunity to travel was unique and you don’t see a chance to fly in the next 12 months (not even without a fare difference, let alone having to pay extra), then ask for a refund. At some point the money will trickle into your account.