“We have accelerated the digital transformation to offer the best online tools to travel agents, access to exclusive information on sales opportunities,” says Feliu, who highlights that the entire operational, financial and commercial team is committed to this.
“All the improvements introduced are the result of the comments received in recent years from our clients and for this reason we hope that they will be very useful to help all our travel agents in the recovery of sales.”
Among the new tools he mentions ‘The Compass’, which offers “detailed information on the changing trends of the domestic and international market, by regional corridor, seeing the advance with which reservations are made”
This utility, like the rest, was launched a few months ago and already has a third version with improvements and additional information. “Our idea is to launch new versions that improve the present in the coming months to help our partners, both hotels and travel agencies, in their recovery.”
Commercial teams also have new internal tools to recommend products, adapted to the needs and demands of travel agency clients. Another new tool (self Set) allows self-service for direct control of reservations and different modifications with a live chat to answer questions.
However, the Bedsonline website is still the main tool. There it has incorporated a system that allows preparing and sharing budgets with clients, a filter for hotels that take all measures to prevent Covid19 (Safe2Stay) and another to filter hotels that comply with environmental regulations (Green hotels). At the same time we continue to expand our product and recently we have added more than 100,000 new hotels to our offer. “